Refund Policy

30-day Refund Policy:

To be eligible for a return, your item must be unused and in the same condition that you received it within 30 days of purchase

Non-returnable items:
- Gift cards

 

To initiate a return:

1.  Pack items in their original packaging, preferably returned in the same shipping box
2.  Send returned items to:

CANADA: Dalcini Inc. L-22 Antares Drive - Ottawa, ON K2E 7Z6  

USA: Dalcini Inc. 431 State Street, Suite 1400, Ogdensburg, New York, 13669

*Return shipping is paid by the customer,  

*Shipment MUST include tracking with a major carrier

3.  E-mail your tracking number to  cs@dalcinistainless.com with your order number in the Subject Line, along with proof of purchase
4.  Once the items are received in good condition, a refund for the purchase price will be returned to the original method of payment.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. Please check with your bank first as there is often a delay before a refund is posted to the account. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dalcinistainless.com.

Exchanges 
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at info@dalcinistainless.com along with images showing any damage.